AD SHATTERPROOF AUTO GLASS

For many decades many major insurance companies and the auto glass industry have worked in a monopolised manner as they would appoint large numbers of service providers onto their panels, but allocate work to a few, repeatedly.

(and by few, we mean a maximum of 5 companies- and that is still exaggerating) ,Isolating the up and coming, fully capable and qualified small businesses due to greed and corruption.

These Guidelines from The Competition Act of South Africa therefore provide practical guidance for the automotive aftermarkets industry, intended to promote inclusion and to encourage competition through greater participation of small businesses as well as historically disadvantaged groups.

Consumers can fit original or non-original spare parts, at a service provider of their choice during the in-warranty period.

Consumers should be able to service, repair and maintain their vehicle, during the warranty period, at any service provider of their choice.

Insurers shall offer consumers more choice of Repairers within their geographic area for out-of-warranty repairs.

Consumers should be made aware of risk of damage that could arise from the work of ISPs, which may potentially void certain obligations in terms of the warranty.

If any damage is caused to a motor vehicle from the fitment of non-original spare parts by an ISP, there is a risk that certain provisions of the OEM warranty will be invalid. The OEM concerned should conduct an assessment, at its own cost, to ascertain such damage and liability.

Consumers should approach the relevant authority should they find themselves in a dispute concerning the service and repair of their vehicle.

Consumers should be able to exercise choice regarding whether to purchase the Maintenance Plan or Service Plan with a motor vehicle.

Consumers should ensure that ISPs that service their vehicles keep a proper record in their service books